WEBSITE PRIVACY & RETURN POLICIES

PRIVACY POLICY

 

Terry’s Oriental Rug Gallery

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.terrysrugs.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Debit Card numbers, PayPal information), email address, and phone number.  We refer to this information as “Order Information.”

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns) and to improve the overall online shopping experience on the Site.

We will not disclose, use, give or sell any personal information to third parties for any purposes other than our suppliers and other third parties who need to know in order to deliver services on behalf of Terry’s Oriental Rug Gallery unless required to do so by law. Further, Terry’s Oriental Rug Gallery reserves the right to contact you regarding matters relevant to the underlying service provided and/or the information  collected.

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Woocommerce® to power our online store. You can read more about how Woocommerce® uses your Personal Information here:  https://woocommerce.com/privacy-policy/.  We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

MINORS

The Site is not intended for individuals under the age of 19

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

RETURN POLICY

Area Rugs Purchased on our website cannot be Returned/Refunded, only Exchanged within 30 days from the receiving date.

Please make sure the product of interest is the right one for you before any transaction is completed.

Please visit our website for tips on How to Find the best Rug Size for your needs.

You can also Contact us should you need more information about a Rug such as additional pictures, description, history, help with styles, colors, sizes etc.

 

Warranty – 90 days. Only applicable in case of manufacturing defect such as:

  • Rug releasing fibers from pile, shedding.

Please note that Hand Knotted rugs might be fragile in some areas due to being 100% Hand made. Minor unravelling/untying on corners, sides, edges or fringes might occur and are absolutely normal, thus not eligible for Warranty claim.

 

Exchanges will only be accepted with authorization by Terry’s Rugs.

The Customer is responsible for Exchange shipping costs (both ways).  We use FedEx services for picking up and shipping back Rugs.

In case the Customer decides to exchange a product, first contact Terry’s Oriental Rug Gallery at (1) 613-728-2622 or at info@terrysrugs.com within 30 days from the receiving date.

 

Longevity of Area Rugs is directly associated with usage. Wool Area rugs in a Home with children, pets and/or lots of entertaining will have a shorter life span. For that reason, we suggest Synthetic Area Rugs. Please refer to our website section ‘Rug Care’ for more information.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@terrysrugs.com or by mail using the details provided below:

50 Slack Road, Unit 2A, Ottawa, ON, K2G 3N3, Canada