1- HOW DO YOUR PRICES COMPARE TO OTHER RETAILERS?
There are two main reasons why we have the lowest prices.
First, our showroom operates from a warehouse and our rent is 50% lower compared to similar retail space in Ottawa.
Second, by having our Rug Cleaning facilities (our main activity) at the same spot, we can keep selling rugs at great prices.
2- DO YOU HAVE A GOOD SELECTION IN STOCK?
We have one of the biggest selections of Area Rugs in Ottawa. All styles, colors and sizes. Always with over a thousand rugs in stock, you’re sure to find one that suits your needs. We can also order specific rugs for you since we have the best suppliers.
3- IS THERE FREE PARKING AVAILABLE?
Yes. Plenty of free parking
4- HOW’S THE AFTER PURCHASE SERVICE?
The best. Because we are a service company at heart, we will provide you with all information on how to proper care for your rugs at home, how to deal with spills how to properly vacuum etc. We strive to serve you and ensure that your rugs last in beauty and making you happy in the long run.
5- DO YOU DELIVER?
Yes. We pick up and deliver rugs for cleaning as well as new rugs when you purchase.
6- DO YOU ALLOW CUSTOMERS TO TRY CARPETS AT HOME?
It’s a MUST. Trying the rugs you pre-selected in the store for at least 3 days will surely allow you to see if they suit your needs. Only at home you will be able to judge properly the size, shape and colors, in different day lights.
7- IS CHILD LABOUR USED IN THE PRODUCTION OF YOUR RUGS?
No. Our suppliers use only adult labour. The demand for hand knotted rugs has increased tenfold in the last decades. To keep up with the demand, manufacturers from India, Pakistan, Afghanistan, China have organized and set up production facilities where child labour is just not fast or consistent enough.
8- HOW DO I PREPARE TO GO SHOPPING FOR AREA RUGS?
Before shopping for any rug, bringing floor samples, fabric and/or cushions will help. The best, however, will be pictures of your home showing the furniture layout and where you need rugs (take pictures from different angles). Bring your device and we will be able to help you better by giving suggestions of size, styles and colors.
9- DOES WOOL LAST AS LONG AS SYNTHETIC FIBERS?
Fist of all, every animal has good and bad wool, Good wool are usually on the neck, legs, belly and sides of the animal. Bad wool is on the top where it catches rain, excess of sun making it a dryer fibre.
Over the last 10-15 years, 40% of the hand knotted rug manufacturers (especially Iranian) have been weaving with bad/dry/cheap wool, which are cheaper to produce resulting in:
– Bad quality, cheap products that won’t last long
– Coarse fibres will shed and cause allergies
– Dyes won’t hold properly and will bleed after a spill.
So if you see a very cheap wool rug for sale, be careful. Touch it, feel it and if possible, try it at home before purchasing to make sure it is a good product.
Wool rugs woven by machine are great. The machines work at a very highs speed, allowing only strong and healthy fibres to go through without breaking in the process. Bad wool will break easily. These rugs will last very long (with proper care). We’ve seen cases of 200 year old rugs still kicking.
Even the best wool rugs will not be suited for the garage, or front door during the winter. Natural fibres will deteriorate faster in these conditions.
Whereas a good synthetic (heatset polyester, polypropilene) will be the best choice to withstand snow, salt and mud.
We recommend quality synthetic fibre rugs for families with children, and pets, which are prone to spills and accidents. Good machine made rugs with dense pile and good fibres can last 10 to 20 years easily. Again, provided they are taken care properly.
Also, NEVER purchase rugs that you can’t see the design on the back side of the rug. If it comes with some sort of backing (fabric or otherwise), stay away. It was made with a layer of glue to hold the fibres instead of knots. They’re called Hand Tufted rugs. The glue will disintegrate with time and will flake, leaving powder under your rug. Once enough glue is gone, the pile starts shedding.
10- IS THERE SERVICE IN FRENCH?
Yes. Bah oui !! Most of the staff will speak French, English and also Portuguese.
11- ARE THERE EVER CLEARANCE SALES? IF SO, WHEN?
Yes. Like every retailer that stocks merchandise, we need to renew it to move. And in our case more we move, the happier our customers will bel. We have several sales during the year. They are announced on our website.
12- IS YOUR STORE CHILD FRIENDLY?
Yes. Kids love to run around and jump on the rug piles. We even have balloons to keep kids happy while parents browse 🙂